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April 12, 2024
Question

I have been using quickbooks for about 7 years. Since the new design I cannot search invoices older than about 2 years. Is there a way to find old invoices?

  • April 12, 2024
  • 1 reply
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1 reply

MariaSoledadG
April 12, 2024

Let me help you fix the issue, GCB.

 

Can you provide a screenshot of the new design or interface you see on your end? This is to ensure we are on the same page and be able to address properly your concern. In most cases, you'll want to make sure that the filter option that is found in the Invoices menu is set to All

 

If they are set, and yet you're still not seeing some of your older invoices, let's perform troubleshooting steps to fix this. Sometimes, this happens because of browser-related issues. You can log in to your account using an incognito window. Use the shortcut keys below to access a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

This mode deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. After that, check if you're able to access older invoices. If so, go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, use a supported, up-to-date browser.

 

However, if the issue persists, I recommend reaching out to our support team to investigate further. They have the tools to pull up your account in a secure environment.

 

Let me know if you require further assistance about invoices. I'm always make sure to help.