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December 7, 2023
Question

I have customers that pay me through invoices why are payments being reviewed

  • December 7, 2023
  • 1 reply
  • 0 views
Payment in review

1 reply

December 7, 2023

Thanks for dropping your concern here in the Community, 3sundsland. Let me clarify some things about the status of the invoice payment.

 

To ensure the security of the transaction, payments are viewed. This status can occur for many reasons, such as an issue with the customer's direct deposit information or an incorrect bank account number. If there's an issue, you'll get an email from Intuit. 

 

In QuickBooks Online (QBO), processed payments before 3:00 p.m. PST will be deposited to your bank account the next business day. Received after 3:00 p.m. PST will be deposited within two business days. The payments made before 3 p.m. PST should be in your bank account in two business days if you don't have a next-day deposit. We'll start the deposit the next business day if you process payments after 3 p.m. PST.

 

Moreover, contact our Merchant Services Support Team if the payment is still not deposited within the time frame. 

 

On the other hand, refer to this article if you will record invoice payments in QuickBooks Online

 

For further questions about invoice payments, click the Reply button to notify us. Have a good one!