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Desert Micro
Desert Micro
June 15, 2023
Question

I have fraudulent Questionable charges

  • June 15, 2023
  • 1 reply
  • 0 views
Fraud charges on my account

1 reply

K
Kurt_M
June 15, 2023

Thanks for letting us know here in the Community space.

 

I recognize the importance of this matter, and I want to ensure this gets sorted out as soon as possible. Before anything else, know that there are things we need to verify to identify fraudulent charges inside QuickBooks Online (QBO). You can check this page to guide you more and prevent fraudulent activities inside your company file: Identify suspicious activity, phishing scams, and potential fraud.

 

After it is confirmed, you'll want to contact our Customer Care Team. This way, they can access your account in a secure environment to conduct further investigation to get this resolved. I'll write down the steps to get you going:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Feel free to visit this page for more details: QuickBooks Online Support.

 

Additionally, here's an article to in case you'd like to update your company's information: Change your business name, contact info, or EIN in QuickBooks Online.

 

If there's anything else that you'd like me to help you with, please don't hesitate to leave a comment below. I'll make sure to get back to you as soon as possible. Take care, and have a good one!

C
christine@diplod
January 10, 2024

How do you dispute fraudulent charges? I have them on my account but don't use a debit/credit card on the account.

G
GebelAlainaM
January 10, 2024

Thanks for raising your concern with us in the Community, christine.

 

I'll ensure we can get these questionable charges fixed properly and securely.

 

Handling disputes of changes in QuickBooks will need to be investigated in a secure space since we'll need to pull up your account with you. With that, I'd recommend reaching out to our Customer Care Team. They can securely look into your account and offer further suggestions to resolve it.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can see this article for the support schedule: QuickBooks Online Support.

 

If you have Intuit charges, you can check out this article to verify:

 

 

You're always welcome to post a reply here if you need anything else. I'm always here to help you.

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