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January 11, 2024
Question

I have received a return check notification. How do I remove the funds from my register & re send invoice

  • January 11, 2024
  • 1 reply
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1 reply

JoesemM
January 11, 2024

I'm glad to see you here in the Community space, @alison11_2. I'll be happy to share with you the steps on how to remove the funds and re-send invoices in QBO.

 

In QuickBooks Online, there are different ways you can record a bounced check. However, one of the easiest ways is to use an invoice. You can follow these steps to record the bounced check to maintain the accuracy of your books.

 

To start create an item to reverse the payment and link it to your bank account instead of an income account. When you use it on an invoice, it reverses the check in your bank register. 

 

Here's how:

 

  1. Go to the Gear icon ⚙, then select Products and Services.
  2. Select New, then select Service.
  3. In the Name field, enter "Bounced check".
  4. From the Income account  dropdown, select the bank account you used to receive the bounced check.
  5. Choose Save and Close.

 

Then, create an item to track bank service charges.

 

  1. Go to the Gear icon⚙, then select Products and Services.
  2. Select New, then select Service.
  3. In the Name field, enter "Bounced check fees".
  4. From the Income account  dropdown, select or add the income account "Bounced check fees". Or, select an expense account you use to track bank charges.
  5. Choose Save and Close.

 

You may now proceed to Step 2 to create an invoice for the bounced check and fee.

 

  1. Go to + New, then select Invoice.
  2. From the Add customer ▼ dropdown, select the name of the customer who wrote the bounced check.
  3. Select the Invoice date field, then enter the date the check bounced.
  4. From the Product or Service ▼ dropdown, select the item Bounced check.
  5. Enter the amount of the bounced check in the Amount field.
  6. Select another Product or service ▼ dropdown, then select the item Bounced check fees.
  7. Enter the amount to charge the customer for the bounced check in the Amount field.
  8. Click Save and Close.

 

Once done, proceed to Steps 3 and 4 in this article: Record a bounced check using an invoice in QuickBooks Online.

 

For other ways to record a bounced check, see this article: How to record customers' bounced checks using Accounts Receivable.

 

Additionally, I'll be adding these links that will guide you in recording your payments and deposits in QuickBooks:

 

 

Feel free to post or hit the reply button if you have follow-up concerns about removing the returned check or anything else in QBO. I'm always here to help. Stay safe always.