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bobbymc
January 14, 2024
Question

I keep getting 'Something's not working. Try refreshing the page and check back.' while trying to create invoices from billable time and expenses.

  • January 14, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

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ArielI
January 14, 2024

Hello, @bobbymc.

 

Let me share some alternative solutions to help you create invoices from billable time and expenses.

 

To identify if the issue is related to your browser, we suggest performing some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, please open an incognito window on your QBO account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.

 

For future reference, if you need help with the save function or magnifying glass, please refer to these articles.

 

 

If you have updates about the issue you've encountered or questions about creating an invoice. You can comment below, and we'll respond to you as soon as possible. Take care!

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ibrahimz52
January 15, 2024

Just saw this. I cleared my cache and still not working. 
Other suggestions?

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GlinetteC
January 15, 2024

Hello there, ibrahimz52.

 

I'm here to share more details about this error message "Something's not working. Try refreshing the page and check back" and ensure you're routed to our available support to handle this issue.

 

We have a newly opened investigation into this issue. Currently, our product engineers are implementing a solution. I would recommend contacting our Customer Care Support team to add you to the notification list of affected users and receive updates once it's available.

 

Here's how:

 

  1. Navigate to the Help menu at the upper right.
  2. Go to the Search tab.
  3. Press Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with? box.
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

In addition, I'm including an article that offers guidance on creating customer statements to display overviews of their invoices, payments, credits, and outstanding balances: Create and send customer statements in QuickBooks Online.

 

Keep me posted if you need further assistance managing your invoices in QuickBooks. I'll be here to provide you with the support that you need. Keep safe.

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ethanpack
January 17, 2024

Same here.  Definitely needs to be resolved soon!

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CBergie
January 17, 2024

Same for me.  Small business, I need to get billable time invoiced as I paid my employees

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drewbaum
January 17, 2024

Quick update to the post. Although I'm still getting the error. If I manually create an invoice, I can select a customer and add billable line items manually. Not ideal, but it gets invoices out the door!

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