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T
timothykitchensi
June 8, 2024
Question

I'm on a payment plan with Quickbooks for $1000/month, but Quickbooks charged me $4000 and only claimed I paid $1000.

  • June 8, 2024
  • 1 reply
  • 0 views
Because of a ACH reversal, I now have to pay back Quickbooks. Quickbooks and I agreed on a $1000/month payment plan. 

However, Quickbooks charged me $3000 this month, and only claimed to have received $1000. I called Quickbooks support several times, and they said they would fix the issue, but they haven't. What's worse is that they charged me another $1000.

This is the first month of the payment plan, and I have been charged $4000 while Quickbooks only claims they received $1000. Please help

1 reply

I
Ivan_G
June 8, 2024

I acknowledge that every penny counts to all businesses, Timothy. I appreciate the time you took to contact our support personnel regarding this matter.

 

Since your concern involves ACH payments/fees, I recommend contacting our Payments Support Team again. They're the accurate support authorized to check and provide you with the details of your fees and lay in the needed resolution.

 

To connect with them using your QuickBooks account, please refer to this article:

 

  1. Go to the (?) Help section.
  2. Select the Search tab and hit Contact Us.
  3. Enter brief details about your concern. Then, press Continue.
  4. Choose a way to connect with our team:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

Please be reminded that payment support is available from 6 AM to 6 PM PT during weekdays.

 

I'm also adding this article to help you handle ACH deposits from your customer in QuickBooks: Process an ACH bank transfer from a customer in QuickBooks Online.

 

We always have your back here in the Community. If you have more questions about your ACH fees and transactions or any QuickBooks-related matters, kindly reply to this thread. We'll make sure to assist you accordingly.

T
timothykitchensiAuthor
June 8, 2024

First, this is not a subscription payment. I have to pay back a ACH reversed payment to quickbooks.

 

Second, I’ve called Quickbooks “Support” (what a joke) numerous times, and they have not only not resolved the issue, they charged me an extra $1000. 

 

What a headache…

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