I'm trying to change the address listed for my business. I can change all my other addresses to my current email but that one I can't figure out

Welcome to the Community, @mistyallan.

I'll help you change your business email in QuickBooks Online.

Before we proceed, I would like to know if you have encountered any error message while trying to update the email address associated with your business.

If none, this can be because of the stored files in your browser. They are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can investigate further the reason of this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For future reference, check out this article about managing business information: Change your business name, contact info, or EIN in QuickBooks Online.

Feel free to click the Reply button below if you need further assistance in updating business email in QuickBooks Online. I'm always here to help. Have a great day.