I’m trying to create a new invoice and each time the previous invoice number keeps coming up and I have to cancel the invoice. Help

Hi there, taxexpertsoftwar. I understand the previous transaction number keeps on popping up when creating invoices.

After reviewing our records, there's an ongoing investigation (INV-101044) about the issues you're having or duplicate transaction numbers when creating invoices. Our product engineering teams are already working to identify the root cause to resolve it.

To keep you updated with the progress of the investigation, we advise you to reach out to our support teams. They can add your account details to the list of affected users. 

Once your account is on the list, you'll receive email notifications and updates as soon as a fix has been implemented. Please follow these steps on how to contact our support teams: 

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. Choose between Have us call you or Chat.

In the meantime, you can manually edit the invoice number after saving the transaction. 

Let me also share these articles in case you need more resources and additional guidance when managing invoices in QBO:

• Add An Account Summary To An Invoice In QuickBooks Online
• Send Invoice Reminders Automatically Or Manually In QuickBooks Online

Let me know if you need any other assistance in the meantime as we work through debugging and fixing this duplicate transaction number problem. Your patience is appreciated, taxexpertsoftwar.