I'M TRYING TO PROCESS A PAYMENT MADE BY A CUSTOMER WHO PAID ME IN A CHECK, WHEN I TRY TO SAVE IT, IT WANTS ME TO ENTER BANK INFO FOR CUSTOMERS, WHY?

I'd be glad to clarify why providing your customer's bank details is crucial when processing eChecks with Merchant Services, Ednet.

When processing eChecks through Merchant Services, it's essential to provide accurate bank details to ensure smooth and secure transactions. eChecks are electronic versions of traditional paper checks and require direct access to the banking system for processing. By supplying your customer's bank account number and routing number, you enable QuickBooks Payments to route transactions to the correct accounts. Rest assured, our platform is designed with security measures to protect your sensitive information.

For additional details about eChecks, please refer to the Process an eCheck section in this article: Process payments in the Merchant Service Center.

Furthermore, if you need to discontinue an eCheck transaction, here's an article on how to void it: Void an eCheck transaction.

Please know the Community page is a safe space where you can freely ask questions about processing customer checks in Merchant Services. Our team is always available around the clock to provide further assistance. Have a good one.