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sona-pavlikova-s
September 7, 2024
Question

I'm trying to process my first payment from a customer and it won't go through

  • September 7, 2024
  • 1 reply
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1 reply

A
AdonL
September 7, 2024

Ensuring that all payments are recorded correctly is essential to your business operations, Sona. It would be my pleasure to provide my support so you can process customer payments successfully through QuickBooks Online (QBO).

 

When using QBO Payments, your first ACH payments will take longer during your first month. It means you'll get your payments within five days for the first 1 to 4 weeks while we set up your merchant account. If everything is fine, we'll deposit customer payments to your bank account much faster, typically within two banking days.

 

Additionally, if your customer paid via credit card, the amount will normally appear on your bank account the next business day. However, it still varies on the time you enter transactions and the bank you use, some banks may take longer to process the transactions. You may open this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

 

If in case there's an issue with a payment, it won't show up in your daily deposit. When this happens, you'll receive an email containing specific instructions on how to fix the payment hold. If you don't see any messages from us, I suggest checking your email settings. You can learn more about this process by accessing this resource: Learn about funds on hold in QuickBooks Payments.

 

Finally, check out this article containing steps to see which payments are included in a deposit: Common questions about payments deposits in QBO.

 

We're always here to assist you whenever you have further questions about managing your customer's payments in QBO. Just hit on the Reply button. Keep safe and have a good one.

BigRedConsulting
BigRedConsulting
September 7, 2024

@AdonL  RE: Processing your first payment correctly sets a solid foundation for managing your business finances effectively, Sona.

 

What? No, processing a credit card payments does not in any way set a solid foundation for managing a business. That's total nonsense. Processing a payment is just processing a payment. It does not create any foundations and requires no management skills at all.

 

RE: Before we get started, are you the one who sent the invoice and should supposedly receive the payment from your customer? 

 

The complaint is, "I'm trying to process my first payment from a customer and it won't go through". It's quite short and simple and doesn't use any big words or anything. Did you even read the OP's post?

 

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