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ifacosta
Apr 14, 2024 9:11 PM UTC
Question

I'm unable to create a new account in the chart of accounts. Also unable to edit them.

The link and options are available (up top to the right to create a New, and per line to the right on the dropdown) but when I click on them nothing happens.

1 reply

JoanaC
Apr 14, 2024 9:35 PM UTC

There are times when QuickBooks online is poorly configured, @ifacosta. It might be that there was a glitch in your QBO. 

 

In the meantime, I suggest using a private window that doesn't store files. Browsers use cache and cookies to load web pages faster.

 

To open an incognito window, you can refer to these keyboard shortcuts:

 

  • Google Chrome: Press Crtl+Shift+P
  • Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
  • Safari: Press Command+Shift+N

 

If you still have the same result, I suggest utilizing another supported browser. It will help us identify if the issue is specific to your current browser.

 

When you can edit and add a new chart of accounts, consider returning to your regular browser and clearing its cache and cookies.

 

I'll be here if you still have questions about your charts of accounts. Have a great day!

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