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2jp
November 18, 2020
Question

I'm using QBO to make ACH Bill payments. I need to change a vendor's bank info. How do I do this please?

  • November 18, 2020
  • 11 replies
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Original commenter did not share additional details

11 replies

Rose-A
Rose-A
November 18, 2020

I'd be happy to walk you through the process of changing your vendor's bank account, 2jp.

 

Before you can modify the vendor's bank information, you'll first need to change the vendor's payment method to a paper check so you'll have the option to reconnect the correct account or send another invitation.

 

Here's how:

 

  1. Click Expenses in the left panel and go to the Vendors tab.
  2. Find and select a vendor to open it.
  3. Check the banner on top and select accordingly:
  4. For invitations: Select Manage invite.
  5. For manual bank entry: Select Change payment method to check.
  6. Confirm action.
  7. It'll be asking you to invite the vendor to online bill pay, click the link, and enter new bank info or send a new invite to the vendor.

For more bill pay updates, check this out: Online Bill Pay. This will provide you more links about other bill pay related concerns as well as steps on how to remove and delete bills from online bill pay.

 

Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community and I always have your back. 

stef5
March 4, 2021

Help.  After I chose the correct vendor, I do not see an option to change the payment method to check.

Mark_R
March 4, 2021

I've got your back on changing the payment method to check, @stef5.

 

When changing the payment method for Online Bill Pay, you'll have to navigate it from the Pay bills online page. Here's how:

 

  1. On the vendor's page, select the box at the top saying Bill Pay Online.
  2. From there, click the Change Payment Method to Check link.
  3. Confirm the action.

 

However, if you still don't have the option, let's try accessing your QuickBooks Online (QBO) account using a private or a different browser. This way, we can check if this is a browser data issue.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result, I highly recommend contacting our QuickBooks Support Team. They can review this matter further and provide some guidance on how to change the payment method to check for Online Bill Pay.

 

You might want to check out this article to know the latest update for Online Bill Pay: Online Bill Pay updates.

 

I'm still open to your replies. Don't hesitate to comment back if you have additional questions about Online Bill Pay. Have a great day ahead!

SC102
February 16, 2023

I cannot believe that even after 3 years, this question is still not answered satisfactorily.  One of my vendors got bought by another and their ACH changed.  Now I am unable to change their payment information.  Well, I have changed their ACH info, BUT when I go to process payment, it still shows the old payment method and does not show me all the payment options which I entered.  There is no way to select the one I want.  I have spent an inordinate amount of time trying to figure this out.  Could someone please help?

ChristineJoieR
February 16, 2023

Good work on changing the payment information, @SC102. I'll share and point you in the right direction to resolve this error in QuickBooks Online.

 

To see if a bug interferes with QuickBooks Online performance, I recommend reaching out to our Support Specialists this time. So they can view and find a solution to the specific issue.

 

 

You can reach them through these steps:

 

1. Log into your QuickBooks account.

2. Click the Help option in the upper-right corner.

3. Tap the Contact us button.

 

4. Chat down your concern, then Continue.

5.  Lastly, choose the Schedule Appointment or Have us call you. 

 

 

 

Optionally, you can also get keys to frequently asked questions about Online Bill Pay: Features & Benefits Online Bill Pay.

 

 

If you have other questions about the Bill Pay online, press the Reply button, and I'll drop by with more details. Wishing you and your business continued success. 

kdruffelpfccap
March 2, 2025

I was finally able to do it today.  NOT from editing the vendor record, that just keeps giving an error message.  You need to have an open bill in the system for the vendor, even a temporary one for $1 worked for me.  You can update the ACH info without actually paying the bill, then delete the bill. If you have a bill ready to pay, of course, that works, too.

Go into Bills, Pay Bills.

Select row for the bill, Click Schedule Payment. 

The 3rd column is Payment Method and there will be a green "Manage" word that you click on to edit the ACH info.  Put in the correct info, save. 

You can either pay the bill now, or cancel out of the bill pay screen. 

The ACH info is saved TO THE VENDOR record.  Go to vendors, refresh the page, open the vendor and you will see the updated ACH info.

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