Skip to main content
February 8, 2024
Question

I'm using the mobile app for Q.B. Online. There used to be an "invoices" button in the shortcuts list. It's gone. Where did it go? I can no longer see open invoices.

  • February 8, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

February 8, 2024

I appreciate you for letting us know here today, preston707. Let me provide information to help rectify missing Invoice shortcuts in your QuickBooks Mobile App.

 

The stored cache may cause unusual behavior in the QuickBooks app. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser. To do this:

 

If you're using an iOS, follow the steps below:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

Otherwise, refer to this instruction for Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

 Also, you can perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:

 

  1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps.
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.

 

If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.

 

You can scan through this guide to learn more about attachments: Add or delete attachments in QuickBooks Online. It will walk you through how to attach a document for a vendor or customer profile and transactions.

 

I'm always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to reply below, and I'll ensure to get you covered at any time. Have a good one!