I NEED HELP GETTING FUNDS THAT WERE PAID BY CUSTOMER AND THE PAYMENT HAS BEEN ON HOLD FOR 3 WEEKS WITH NO RESOLUTION

Getting paid on time is critical for any business. I also understand the urgency of getting this sorted out, tombeardslee1212. 

Online customer payments can be placed on hold for multiple reasons. Most of the time, it's often triggered by some common scenarios like:

1. When your payment processing exceeds the established maximum dollar amount expected on your account
2. When a transaction is processed after several authorization attempts and failures
3. When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy
4. When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.

The QuickBooks Payments team will attempt to contact you via the email address you've provided on your merchant account. It contains detailed instructions on what additional information is needed to complete our review and release of the funds. 

If you've already completed the necessary information, I recommend you directly contact our QuickBooks Payments phone support. They can take a look at your account, verify the transaction status, and provide the next steps.

Here's an article on how to reach out to them: Contact Payments Support.

Let me also share these resources for additional guidance when receiving online payments:

• Find Out When QuickBooks Payments Deposits Customer Payments
• What To Do If Your Customers Can't Pay Their Invoices Online

Please don't hesitate to visit us again if you have any other questions related to receiving payments through QuickBooks, tombeardslee1212. We're always here to provide troubleshooting and guidance to resolve payment-related concerns.