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March 6, 2024
Question

I no longer have access to my invoices for some reason. I'm use to a quick button and it's gone today. I looked everywhere in the app and theres no access to invoices

  • March 6, 2024
  • 1 reply
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1 reply

March 6, 2024

Welcome to the Community, Earthdrum.

 

I'm here to help you solve the missing button so you can create an invoice using your QuickBooks Online app.

 

First, ensure your mobile app is up-to-date by checking for the latest version on your Play Store or App Store. This way, you can be sure it has the latest patches and has resolved common issues.

 

Next, clear the app's data to avert more issues related to excessive cache accumulated. Cache temporarily stores space that the app uses to store data it needs to access quickly. You can start by refreshing the mobile app and the device settings. I'll be laying out steps below that you can follow.

 

To refresh your QBO application:

 

If you're using Android:

 

1. Go to More Options ⋮, then select Settings.

2. Choose Refresh Data, then click Yes.

 

If you're using iOS:

 

1. Go to Menu ☰, then click Help & Feedback.

2. Select Refresh Data, then tap Refresh.

 

To refresh your device settings:

 

If you're using Android:

 

1. From your phone's settings, select Apps.

2. Choose the QuickBooks app from the list, then select Storage.

3. Then tap Clear data.

 

If you're using iOS:

 

1. From your phone's settings, select Settings

2. Click on General, then choose iPhone Storage

3. Select the app, then Offload the App.

 

Lastly, if the issue persists, I suggest uninstalling and reinstalling the application to start fresh. I also recommend checking on the QBO mobile app system requirements to ensure the compatibility of your device with the app to run smoothly.

 

Furthermore, I gathered these articles for you to check out as a reference for using the app:

 

 

Don't hesitate to hit the reply button and comment below if you have more concerns about using the QBO app. I'll be here to answer them at any time. Have a great day ahead!