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L
lara-workforcede
May 15, 2024
Question

I paid a vendor using QB BillPay and they are stating payment was not received. Check was mailed, deposited, and vendor says not received. How can this be resolved?

  • May 15, 2024
  • 1 reply
  • 0 views
I was able to get a check number and the date deposited from QB customer service and vendor is now asking what bank it was deposited to just in case it was fraudulenty deposited by someone else. This was supposed to be escalated yesterday and I was going to get a call back from someone but I have heard nothing. We need to find out where this money went. PLEASE HELP!!!

1 reply

I
Ivan_G
May 15, 2024

It's not the experience we want you and your vendor to encounter, Lara. I appreciate you for adding detailed information regarding your concern.

 

Please know that our care team receives a high volume of concerns daily, causing some delayed callbacks. That said, I recommend contacting them again. This way, they can provide you with the status and lay-in information about the deposit.

 

You may also consider connecting with your bank for additional assistance tracking the funds.

 

Additionally, you can track your business income and expenses in a given timeframe by maximizing the Profit and Loss Comparison report in QuickBooks. This report provides a complete contrast of your business profitability and performance.

 

Keep us posted by replying to this thread if you have more concerns regarding your funds in QBO. I'm here to answer you and aid you with your queries.

L
lara-workforcedeAuthor
May 15, 2024

Hi Ivan, 

 

Unfortunately, I do not have the time to call customer service again and be on the phone for another 2 hours like I was yesterday. Your customer service department was supposed to call me back with more information and I took them at their word they would. Our bank cannot help us. The check was cut from Intuit, Inc, so they do not have information on the check, only that the funds were removed from our account the day I scheduled bill pay. I find it hard to believe that Intuit, QB, offering bill pay would not keep a copy of the check on file for cases like this that could be fraudulent. 

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