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ZinniaAlison
September 4, 2024
Question

I ran 19 invoices with echecks today during reg.business hours (9:00 - 5:00 pm ET). Half were batched to deposit tomorrow, and the other for deposit on the 10th. Why?

  • September 4, 2024
  • 1 reply
  • 0 views
Why is there a delay for half of the invoices?

1 reply

J
JoanaC
September 4, 2024

I'm happy to share more information about your deposits, @ZinniaAlison.

 

QuickBooks Online utilizes a batch system to deposit invoice payments. If you process invoices after 3 PM, QBO will deposit the next batch after 2 business days.

 

The next batch will be received on the 10th because QBO is unable to process it on the 6th due to the holiday. We'll process the deposit on the next business day, which is the 9th of September.

 

I'll be sharing this article to help you on managing your bills: Enter and manage bills and bill payments in QuickBooks Online.

 

Let me know if you still have questions about your deposits. Have a lovely day ahead.

Z
ZinniaAlisonAuthor
September 7, 2024

While I appreciate your response, it makes absolutely no sense. I am not aware of any holiday on the sixth, so there is no reason for a delay. In addition, I ran ann echeck today and it’s being funded immediately. Help me understand why over $10,000 of my money is being held for absolutely no reason. This makes no sense. 

L
LollyNino_C
September 7, 2024

I know how important it is to pay on time and understand how this payment hold issue might have affected you. Let me provide you with some details about why your deposits are on hold.

 

If the payment is put on hold, this doesn't signify that there's anything wrong. It means we need to review the payment to ensure everything's alright. It happens when the system recognizes a large amount and needs to verify the funds on your account. Furthermore, it'll benefit everyone involved in the payment process.

 

Additionally, payments are put on hold to ensure the protection of all parties involved in the payment process. You can refer to the merchant service agreement for more info.

 

Also, you can review the status of your customers' payments from time to time.

 

Here's how:

 

  1. Log in to the Merchant Service Center.
  2. Pick Transactions.
  3. If you see Withheld in the METHOD column, it means we're still reviewing if there’s an issue with the payment. We’ll notify you via email.

 

You can read this article for detailed info: Learn about funds on hold in QuickBooks Payments.

 

I can see the urgency of getting this resolved. And I want to ensure this gets resolved. Since this is a public forum, and we don't have visibility in pulling up account information, I recommend contacting our Merchant Services support team to pull up your account. They have the necessary tools to review this case and check the details of the deposit that's on hold.

 

Moreover, you can read this article to avoid payment holds in the future: Managing and Avoiding Payment Holds.

 

If you need further assistance with deposits on hold, please don't hesitate to leave a message below. I’ll get back to you as soon as I can, Alison.

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