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I received an invoice for Norton Antivirus in connection to Quickbooks but I never signed up for it?

Forum|Forum|4 years ago
December 17, 2021
22 replies
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The email itself is from Quickbooks (xxxxxxxxxx@xxxxxxxxxxxx.xxxxxx.xxx) saying that my 400$ Norton bill for 5 devices has been paid. I cannot find where it was charged but is this real?

QuickBooks Self-Employed

Best answer by ShiellaGraceA

Thanks for coming by, @serenity-squirre.

I'll share some information about identifying suspicious emails. Here are a few things to look for if you’re not sure an email came from Intuit.

We’ll never ask for your personal info in an email.
Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
Any link we send you in an email will always be for an intuit.com address.

If you suspect you have received a phishing email targeting the Intuit brand, go to the Intuit Online Security Center and select Go to security notices for further information.

If you don't find a similar email within the Security notices, select the Report a suspicious email to file a report.

Learn more about this information in this article: Identify suspicious activity, phishing scams, and potential fraud.

Please let me know if you have other questions or concerns with invoices or suspicious emails. I'll be around for you. Take care and have a great day ahead.

Show previous replies

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Dan_rodig

Hello. I have received an email as well. They said that my Norton was renewed and gave a number to call in order to cancel. They are Indian people who does not even know what they are saying or doing. So unprofessional even for trying to trick people. They keep asking us to download things or go to browser. Be careful.

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Smoothio

This is definitely a scam. They signed up for a quickbooks account and have been using their well optimized transactional email platform to avoid spam boxes, and the Quickbooks/Intuit brand and domain to give it all legitimacy. I’m sad to see this has been going on for months and that Intuit isn’t posting that they have a handle on it (or believe it’s a problem). We have also reported this.

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topaztije

I also received an email with an invoice saying it was going to automatically charge my bank account. I tried to call to talk to someone - complete WASTE of time! Here is the email We have received your order.
We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $349.99 for GeekSquad Totaltech Membership (2 Years) .
You can call our customer service team for a refund- +1 (806) 589 0730.

I don't have an account!! It was received from this email [email address removed]

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DebSheenD

I understand that you want to protect your account from any phishing and malicious emails, topaztije.

Your safety is our priority, and we'll help you check the email. There are many reasons in today's environment to be cautious of email that seems in any way suspicious. Some email messages might be phishing scams, viruses, and other malicious software.

Intuit uses different email addresses to communicate with its customers. If you've received one that you believe is from us, you may use the information on this link to check if it's legitimate.

If the email you received looks suspicious, I recommend reporting this to our Intuit Security team. Here's how you can do it:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

However, if the email is coming from Intuit. I'd suggest going to your email and finding its title, which is “Urgent Payroll Issue.” Then, review the details listed in the email your getting. You can also contact our Customer Support Team . They can check the email you're getting and further investigate this.

Let me also share this article on how you can better protect your account and how we keep your data secure:

Please know that I'm only a few clicks away if you have any other questions or concerns. I'll be more than willing to assist. Have a good one!

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Tiger10

Received an invoice from Norton for $ 452.97 for Quickbooks which did not order. Have forwarded the email to [email address removed] so that they are aware.

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nwramjet

Is this Norton message rep?

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SarahannC

Welcome to QuickBooks Community, nwramjet.

I want to give something accurate and quick answer to your concerns. Can you share the issue or questions about QuickBooks? I'd like to help you with that. I can also share some relevant articles that you can use for future.

Please visit again so I can help you figure them out. Stay safe, nwramjet.

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kwct

A friend of mine got this notice. I thought it was a scam it was from [email address removed], it had an attached invoice which I didn't click on. Here's was for $540.96 and you can contact them at 1 (801) 893-1920. They say it's for Norton Life Lock. The billing department address is

426 palos verdes blvd Redondo Beach, CA 90277 US - The address looks like condos.

Then there's a [email address removed] - I'm providing this info in case you received the same notice.

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snoop2

i have also received an email that i owe $750.60 for the past 3 months. I never signed up.

Then i discovered that someone had used my password from intuit account where I did my state and federal tax returns with turbo tax so i deleted it right away.

I am trying to be sure the subscription is cancelled but am having a difficult time finding where to cancel!

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Kurt_M

Thanks for joining the thread, @snoop2. I'll walk you through on how you can cancel your QuickBooks Online (QBO) account.

You'll want to go to your company's Accounts and setting to cancel the subscription. To begin, here's how:

Open a web browser on your computer, not a mobile device.
Sign in to QuickBooks Online as an admin user.
Go to the Gear icon, and then select Account and settings.
Go to Billing & subscription.
In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
Follow the onscreen steps.

Visit this page for more information: Cancel your QuickBooks Online subscription or trial.

In addition, I've got you this article about how to get your data out of your QBO account: Export reports, lists, and other data from QuickBooks Online.

You can also check this article in case you'd like to resubscribe and use QuickBooks Online: How to resubscribe to or reactivate QuickBooks Online.

@snoop2, our door is open 24/7 if you have any additional QuickBooks-related concerns. It'll always be my pleasure to help you out again. Stay safe, and enjoy the rest of the week.

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ddg609

I just received the same type of scam email thanking me for ordering Norton Anti-Virus and that I owe $252.60. Didn't order it, because I already have it. Return email address is - [email address removed]. Gives phone number of [removed] and invoice #54296

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Cesrab

Hi. I'm in the UK, and I've just received this Norton scam too. Can't someone at QB sort this out please?

MariaSoledadG

We're committed to protecting our customer's information and keeping them secure in any way, Cesrab.

Suspicious email is a scheme so you'll get to share your personal information. If you're not sure where an email came from, here are a few things that you'll have to look at.

We’ll never ask for your personal info in an email.
Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
Any link we send you in an email will always be for an intuit.com address.

You can check out our security notices for details if you received suspicious emails. You’ll also see tips on how to protect your business from fraud or suspicious emails. I've added this security for your additional reference: Online Security Tips. Please know that the information I've provided may be in the US version, but they work just likely the same even if you're in the UK.

You'll also want to go to the Online Security Center page to see how we protect your data and how you can protect yourself from email scams and other security risks. For more information on how you can protect yourself from phishing attacks, read this article for details: Identify Suspicious Activity, Phishing Scams, And Potential Fraud.

Keep me posted if you still have questions about scams through fake emails. I’ll get back to make sure this is taken care of for you. Have a good one and stay safe.

J

jbb70

I'm convinced the email I received is a scam - despite the email address being legitimate according the the QB admin responses - and will just delete. But I can't help but say how disappointed I am by the level of support on this issue from QB. Every answer was just an automated response. If QB prides themselves on having any resemblance of customer service, READ your customers' concerns and comments!

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rcp701

Same scam, different security vendor - AVG. I'd block the email address but it's "[email address removed]" is the same email address and domain used by legitimate vendors. Sent email with attached invoice to Intuit Security. Beware invoices with [removed phone number] contact number.

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mtrobinsonsr

I just launched an email account I rarely use and I find an invoice Dated 07/05/22 from Norton for $466.00. I didn't order this. It mentions Intuit and Mint. I downloaded mint from the google store. I have no idea what is going on but I'm going to make such a roar about this across the internet.

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darlanewcomb

I received this same email. I have never signed up for this subscription either. How do we stop the money from being drafted from our account?

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