I recently noticed that I've been paying for QuickBooks for about 2 yrs. and it is free with my Joist account. Can you please explain? I would like to request a refund.

We understand the importance of the value of every cost in a business, Mother. Allow me to explain the difference between the Joist account and QuickBooks.

QuickBooks Online is a platform where you can track business transactions. The fees you're paying will vary based on the subscription you have. Each subscription has different levels of features and services.

On the other hand, the Joist account is a third-party application used to send your transactions to the QuickBooks Online sync feature.

Additionally, you can refer to this article if you'll want to request a refund for a QuickBooks product you purchased: Request a refund for your QuickBooks product.

You can also contact our support team directly through their contact number if you want prompt assistance:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Additionally, you can visit this article for you to be able to be guided on how to update payment and firm info: Update billing, subscription, and firm info in QuickBooks Online Accountant.

If you have any other concerns about processing a refund or any QuickBooks-related concerns, please don't hesitate to leave a reply below. Keep safe.