I recently opened payment option, tested a payment from but own card but they closed the payment option i need to have a call with you guys so i can setup payments again

Hello there, usbiz.

Let me provide insights on how the QuickBooks Payment account works. I'll also ensure you'll be routed to the right support team to assist you in setting up this efficiently.

Based on your statement, it seems like your payment account has been closed. Please know that a Merchant account will not be deactivated unless the account holder or user requests it. 

On the other hand, we are unable to contact you directly since this process requires sensitive information and should be assessed in a secure environment for security purposes. With this, I recommend contacting our QuickBooks Payment Support Team, as they are the best support group to figure out why the payment option is closed and recover it as soon as possible.

Here's how to contact them through QuickBooks Online:

1. Sign in to your QuickBooks Online company.
2. Choose Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.

In case you need to view details about deposit times for customer payments, you can read this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

Feel free to add a comment below if you still have concerns related to setting up QuickBooks Payments. I'm here to help you. Take care.