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william-all-star
February 7, 2023
Question

I sent an invoice to client and the "Pay Invoice" button/link does not work. There is no hyperlink. How do I correct this? 1st time it's happened in 3 yrs of QB use

  • February 7, 2023
  • 1 reply
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1 reply

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DebSheenD
February 7, 2023

It's great to have you here, @william-all-star,

 

I want to ensure you'll be able to turn on the pay now button on your invoice. I'm here to provide additional information to fix your invoice concern.

 

To allow your customer to have the option to pay their invoice online by selecting the Pay Now button, you must have a Merchant Service account and should have selected the Cards or Bank transfer option when emailing an invoice. Make sure you turn on QuickBooks payment. Here are the steps :

To turn on QuickBooks Payments so customers can pay their invoices online:
 

  1. Sign in to your QBSE account.
  2. Click Invoices from the left menu.
  3. Select Create invoice.
  4. On the New invoice page, go to the Get paid fast and free section and click the Set up payments link.
  5. Then, follow the onscreen instruction to complete the process.

 

Also, QBO currently doesn't support multi-currency for credit card payments. That being said, Pay Now button won't appear if you're going to invoice a customer with a different currency. For instance, if a QBO US company emails an invoice to a customer that is set to pay CAD, the invoice email will not have a Pay Now button.

 

I've added this article for further guidance in managing your invoices:
 

 

You also want to check this link to check when will QuickBooks deposits your customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments. It also includes steps on how you can run a report to review all of your deposits.

 

I'm always around here in the Community if you have any other concerns about managing your invoices. Feel free to leave a reply below. Have a good one.

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ProAud
March 8, 2023

I have a slightly different issue.  I have 2 issues with the online payments.  One is the "Pay Now" button is not a button.  It just shows up to the customer as one long hyperlinked URL which they can then click on and make payments but it looks rather unprofessional.  Is there some other setup I have to do to change the hyperlink to an actual button?  On side note it is setup as U.S. currency so setting up another currency is not what is causing the problem.  Second problem is when my customers pay their invoice online I can see they made a payment when looking at Merchant account but it never updates the invoice to indicate it's been paid.  I have tried waiting over a month to see if it will reflect in the invoice and it doesn't.  I have to manually go in to Receive Payment and indicate "Other" as the payment used so it reflects as paid so I can accurately determine on monthly basis what my sales taxes are.  Extremely frustrating and causing extra work not to mention I cannot accurately reflect what they paid with....credit card or bank transfer.

    Nicole_N
    Nicole_N
    June 1, 2023

    Hi there, @ProAud. I'd be glad to help you manage your invoices in QuickBooks Online (QBO).

     

    If you're using the payment link in QBO to send to your customer, then the Pay button will show as a hyperlinked URL. If you want to change this, you can do so by following the steps below:
     

    1. Open the invoice.
    2. Make sure to check your customer email if it's correct.
    3. Choose the Save and Send option.

    4. From your customer's email, they should be able to have a Pay button once they click the Review and pay option. 

     

    Regarding your second concern, the status of the invoice that won't update only happens if this is not the original invoice. Since this is an issue on your end for a month now, I suggest reaching out to our QuickBooks Support Team. They'll be able to pull up your account and further investigate what's causing the issue.

     

    I'm adding this article to learn how to take customer payments from any QuickBooks product: Take and process payments with QuickBooks Payments.


    You can count on me if you have more questions about managing payments in QuickBooks Online. Have a good one.

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