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GhorbaTreasurer
June 2, 2021
Question

I took a Quickbooks Online survey this weekend and didn't get my $15 e-gift card anyone know who to contact about this?

  • June 2, 2021
  • 3 replies
  • 0 views
I'm pretty sure this was a legitimate survey from the Quickbooks Online Team. There was also an email at the end of the survey but I clicked through it too fast and wasn't able to get back to that page. The survey itself has one of those no-reply emails.

3 replies

C
CharleneMaeF
June 2, 2021

Thank you for participating in the survey, GhorbaTreasurer.

 

Yes, the survey is legitimate. To ensure to finish the whole process, I'd suggest retaking it. If you're unable to do so, it would be best to contact our QuickBooks Support Team to get this checked and investigated. They're equipped with tools to determine the main cause of this issue.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
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To ensure that you'll be assisted on time, please see our support hours.

 

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you through the whole process.

 

Please come back and keep us posted on your progress about finishing the survey. I'm determined to get this resolved.

G
GhorbaTreasurerAuthor
June 2, 2021

Hi Charlene, I did talk to some who said he'd need to research it. He opened a case for it. That was about 4-5 hours ago.

C
CharleneMaeF
June 2, 2021

Glad to know you're able to contact our phone support, GhorbaTreasurer.

 

I want to ensure this issue gets further investigated. I'd suggest reaching out to our QuickBooks Support Team again to determine the reason you're unable to finish the survey. Please ensure to provide the case number to our representative. It'll allow them to submit a ticket to our engineering team to alert them about the problem if necessary. 

 

I'd recommend following the steps shared above to reach out to our support.

 

Also, please visit our Video tutorials for QuickBooks Online page to watch step-by-step videos to learn your way around QuickBooks. This helps you mastered navigating the program.

 

I'm only a post away if you need more help in completing your other tasks in QuickBooks.  It's always my pleasure to help you out again.

D
donniccolo
April 26, 2025

FOOL ME ONCE!

 

THIS IS SUCH A SCAM - I WAS ALSO DUPED A FEW YEARS BACK, AND JUST NOW TRIED IT AGAIN, ONLY TO BE TOLD I HAD COMPLETED THE SURVEY WITH NO $ OFFERED AT THE END

 

WHAT AN ANGLE SHOOT

 

BE BETTER, QUICK BOOKS

M
Michelle206
May 18, 2025

I also didn’t get mine, but not sure how to follow it up? 🤷🏻‍♀️

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Ethel_A12
May 18, 2025

It's great that you took the time to complete the QuickBooks Online survey, @Michelle206.

 

To help ensure you receive your $15 e-gift card, I recommend contacting our Live support team. They have the necessary tools to identify the root cause of the issue.

 

Here's how:

 

  1. Click the Help icon in the upper right corner of your QuickBooks Online screen.
  2. Select the Search tab and type in Contact in the search bar.
  3. Click on Contact Us.
  4. In the How would you like to connect with us? section, choose Callback.


     
  5. Fill in your contact information.
  6. Select Have us call you.

 

Additionally, consider checking out the Video tutorials for QuickBooks Online page, where you can find detailed step-by-step videos to help you become familiar with QuickBooks. This will assist you in navigating the program.

 

Our support doesn't end here. If you have additional questions about your account in QuickBooks Online, please don't hesitate to reach out. You can reply directly to this message or create a new post in the Community.

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