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M
mpschwamberger
February 3, 2021
Question

I used DD to pay independent contractors however the transaction is appearing twice. Once as a DD an once as a debit from quickbooks. Why is it appearing twice?

  • February 3, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

BettyJaneB
BettyJaneB
February 3, 2021

It's nice to have you here in the Community, @mpschwamberger.

 

I'm here to share the reason why the direct deposit transaction for your contractor is showing twice on your register.

 

A direct deposit will show as debit if you've allocated the direct deposit to a bank account instead of an expense account. To fix this, you'll need to check and change the account where the direct deposit has been distributed. 

 

To do that:

  1. Got to your bank register.
  2. Look for the direct deposit transaction and double-click it.
  3. Change the Payee account to an Expense account.
  4. Hit on Save. 

To give you more details regarding the process of paying your contractors through direct deposit, please see this reference: Learn how to pay your contractors using direct deposit in QuickBooks or Intuit Payroll.

 

Let me know on how things turn out. I got you covered if there's anything else you need. Have lovely day!

M
mpschwambergerAuthor
February 4, 2021

Obviously, I did not do it correctly or did not understand the solution. It is still showing up twice.

 

Thanks

Rubielyn_J
Rubielyn_J
February 4, 2021

Thanks for getting back in here, @mpschwamberger.

 

The steps provided by my colleague @BettyJaneB is right. For the direct deposit not to show twice in your register, ensure to choose the expense account. 

 

I appreciate you following the steps given above. But since it still shows duplicate transactions, I encourage you to contact our support team. This way, they can investigate this further. 

 

To reach them, here's how:

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help (?) menu.
  3. Click Contact Us.
  4. Enter your concern, and then choose Let's talk.
  5. Select Start a chat or Get a callback from the next available expert.

 

For more details, I've added this article as your reference: Pay a contractor with direct deposit.

 

Additionally, I've added this to guide you in canceling a direct deposit paycheck.

 

If there's anything else that I can help you with, please let me know in the comment section down below. Have a wonderful Thursday.

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