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plunsford
February 5, 2024
Question

I used to have an invoices shortcut button in my app. Now I can't find invoices anywhere in the app. Does anyone know where to find it?

  • February 5, 2024
  • 2 replies
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Original commenter did not share additional details

2 replies

I
I used to have an invoices sho
February 5, 2024

I appreciate you taking the time to post your concern here, plunsford.

 

Let's work together to ensure you'll get to find the shortcut button for your invoice in your QuickBooks Online (QBO) app.

 

There are a couple of workarounds to resolve this issue. One of which is to perform some basic troubleshooting steps. First, clear your app's cache and uninstall and reinstall your QBO app for a fresh start.

 

And by narrowing down the issue, you can close and restart the app. You can go right ahead to the device settings and follow the steps below:

 

Android:

 

  1. From your device's Settings, select Apps (varies by device).
  2. Choose the QuickBooks app from the list.
  3. Select Storage.
  4. Tap clear data.

 

iOS:

 

  1. From your device's Settings, select Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, select Offload App.

 

Moreover, you may want to visit this article to learn which features are supported on mobile devices: Compare mobile app features.

 

Feel free to comment anytime for further assistance or more questions about your QuickBooks Online app. I'll be glad to help you again. Have a nice day and be well!

P
plunsfordAuthor
February 7, 2024

I did the suggestion, but it didn't help.  I still do not have a way to look at invoices.  The only buttons on Shortcuts now are Transactions, Customers, Estimates, Receipt Snap, Mileage, Expenses, Sales Receipts, and Profit and Loss Report.  I'm not sure which one of these replaced the Invoice button, but it has been replaced.  And when I go to ALL my only option is Invoice payments.  I don't need to know my payments I need to know what invoices are due.  If the invoice button has been replaced forever, I will just delete the app and use the website.  I only used the app to quickly see Invoices due.

    JaeAnnC
    JaeAnnC
    February 7, 2024

    Thanks for getting back to us, @plunsford. Let me point you in the right direction so you can get the assistance you need regarding the missing Invoices button in your QuickBooks Online (QBO) mobile app.

     

    I appreciate the efforts you've made to resolve the issue. Since you're still unable to access the Invoices button, I recommend reaching out to our customer support team. This way, they can figure out the root cause of the issue and initiate an investigation if needed. 

     

    In the meantime, you can use a supported mobile browser to view the overdue invoices.

     

    Additionally, you can make quick customizations of your invoices through the QBO mobile app. 

     

    Feel free to swing by the Community anytime whenever you have additional concerns about invoices. Our team is available 24/7 to continue assisting you. Keep safe.

    S
    Sb110
    May 2, 2024

    I just noticed this. It’s a terrible idea to remove this functionality if that’s what’s happened? How do I get to back?

    S
    SheandL
    May 2, 2024

    Hi there, @Sb110. Let's remove and reinstall your QuickBooks Online mobile app to ensure you can find the invoice shortcut on your end.

     

    Since my colleague has already provided the initial troubleshooting steps, let's go ahead and proceed to the next one. We delete and reinstall your QBO mobile app to help resolve this issue.

     

    Please know that QuickBooks has a default interface after the installation process. By doing this, you'll be able to see the option again. I'm here to help you with how to do it. 

     

    If you're using iOS 

     

    1. Touch and hold the QuickBooks Online mobile app on your home screen.
    2. Tap the Remove from Home Screen.
    3. Press Delete App.

     

    If you're using Android 

     

    1. Open your Play Store app.
    2. Tap the Profile icon.
    3. Press Manage apps & devices, then select Manage.
    4. Select the name of the app you want to delete.
    5. Tap Uninstall.

     

    Afterward, reinstall this app once again. To do so, here's how:

     

     

    For iOS 

     

    1. Go to your App Store and search for QuickBooks Online.
    2. Tap Free and then Install.
    3. If you have already an account, use the same credentials when logging in. 
    4. You may be prompted to enter a single-use code for identity verification. After confirming your identity, you can access your account.

     

    For Andriod 

     

    1. Head to Google Play and find QuickBooks Online. 
    2. Tao Install.
    3. Use your existing credentials to sign up for QBO.
    4. You may need to enter a one-time code for identity verification. Once you confirm your identity, you can access your account.

     

    Additionally, you can read this helpful article if you want to record your business miles for a vehicle in your mobile app: Automatically track mileage in QuickBooks Online.

     

    I'll be sure to attend to your needs if you have further questions about accessing the invoices from the shortcut menu. Just hit the reply button if you have one.

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