I want existing contractors to fill out new W9. How do I do this? They have a green check mark meaning old W9 is on file; though in Documents it says Waiting for info

Hi there, 555Jonathan.

I'll share details regarding the Waiting for info message and help find a solution.

When you invite contractors to add their W-9 info, their info is saved in their account once completed, and you should be able to view them.

Since there is a Waiting for info message, you may consider re-entering their details manually. 

1. Open the contractor's profile.
2. Go to the Details tab.
3. Click the pencil icon.
4. Try to re-enter the information again.
5. Tap Save.

If the issue continues, please proceed with contacting our QuickBooks Support Team. They can take a look at the contractor's profile and check for more options available to sort this out.

I'm also sharing this reference to help you manage contractor's W9 forms: Instructions for the Requester of Form W-9. 

You can add a comment if you have further questions about managing W-9 or other relevant concerns. The Community is here to help.

Hello there, @555Jonathan. Let me chime in on this thread and provide more details.

To obtain the latest version of the W-9, you can contact the IRS and send it to your contractor. Once your contractor sends it back, you can manually input the information in QuickBooks. You can refer to the instructions provided by my colleague earlier if you need help with this.

Regarding the Waiting for info status in the documents section means that your contractor has not completed their setup. You can check with them to ensure that they have finished the setup on their end.

Additionally, here are some helpful articles about managing your contractors:

• Set up contractors and track them for 1099s
• Pay a contractor with direct deposit

Please let us know if you require further assistance with your W-9 form or have any other questions. We are always here to help you.