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January 4, 2024
Question

I was deleting old items from years ago outstanding in Accounts Receivable/ Invoices and now my bank account is out of balance by alot! How do I correct this?

  • January 4, 2024
  • 1 reply
  • 0 views
I can identify some of the transactions in the ledger. They now say (deleted) in the description, but the amounts are still in the ledger? Why would this effect my bank balance in quickbooks and how do I correct it?

1 reply

January 4, 2024

It seems that by deleting old items from years ago outstanding in Accounts Receivable/Invoices, your bank account is now significantly out of balance. The transactions in the ledger now show as (deleted) in the description, but the amounts are still present in the ledger. This has affected your bank balance in QuickBooks. I can see your frustration as you discovered the missing transactions in the Banking section. I'll lend a hand to fix the lost data you have. Let me help you resolve this in QuickBooks Online, raisingarrows.

 

To correct this, you may need to reconcile the deleted transactions and ensure that they are properly accounted for in your bank balance. Another thing is to review and re-enter these transactions to accurately reflect your financial records and reconcile your bank account. 

 

One way to recover deleted transactions is through the Audit log. You can see the full details of the data. Nonetheless, to have them back in the Banking tab is to re-enter them at a time. 

 

Follow these steps:

 

  1. Navigate to Settings and click Audit Log.
  2. Input the correct date from the Filter dropdown menu.
  3. Select Apply, then locate the deleted details.
  4. Go to the History column and View.
  5. See all the information you need under the Event column.
  6. You can re-enter the transaction with its original data from the Audit log.

 

You may also use this article as your reference: Use the audit log to re-enter deleted transactions

 

I've also added these articles that can guide you more with filters to your reports and reviewing your Balance Sheet: 

 

 

Following the steps will allow you to retrieve deleted items and be able to correct your bank balance. Let me know if you have concerns about your transactions. I am always here to assist you. Have a good day!