I would like to be able to charge sales tax to my customers that are taxable. this last update took that feature. making me have to go back and bill the cust from the pc

Hello there, melvin1.

We currently have an ongoing investigation regarding the issue with the QuickBooks Online (QBO) application, where the ability to collect sales tax for transactions is unavailable. It's indeed essential to collect sales tax for taxable customers accordingly. Rest assured that our product engineers are already informed about this matter and are looking for an immediate fix to get you back to business.

Since we're unable to discuss the exact timeframe for resolution, I recommend contacting our Customer Support Team during their support hours. This way, they can add you to the lists of affected users so you can receive relevant updates about this case.

Here's how you can connect with them through the web browser:

1. Access your account through a browser.
2. Click on Help (?), then go to the Search tab.
3. Select Contact Us and choose to Start a chat or Get a callback.

In the meantime, you can continue billing customers through the web browser to collect sales tax without issues until the app is fixed.

On the other hand, you can scan these resources for guidance on receiving customer payments depending on your business needs:

• Record invoice payments in QuickBooks Online
• Connect your QuickBooks Payments account to QuickBooks Online

We're here to help if you have any queries when collecting sales tax for taxable customers or other questions related to QuickBooks Online. You can revisit this forum to keep us notified.