Welcome to the Community, @russ30. Let me guide you on connecting with our support team.
To reach a live representative, here's how:
Log in to your QuickBooks Online Company.
Click on the Help button at the top of the page.
Choose the Search tab, then click Contact us.
Type in your concern, and click Continue.
Under Callback, click Have us call you button. This will route you to enter your details.
After that, select Get a call.
You will now be added to the queue and wait for us to call you.
Alternatively, you can check this article containing our support hours to avoid inconvenience and a phone number you can call: QuickBooks Online Support.
Furthermore, you can also post your future concerns here in the Community. Our group of experts are available 24/7 to help you.
Additionally, you can refer to this link to read about the commonly asked questions: Frequently Asked Questions.
Let me know if you have further concerns about the program. I'll be here to provide assistance. Take care.