If adding contractor, why won't the system recognize their phone number?

Hi there, @LindaJackson. Let me help you self-adding contractor inside QuickBooks Online (QBO).

In self-adding a contractor, I suggest performing browser troubleshooting before filing the information. It will help the system run optimally without experiencing any issues. See these keyboard shortcuts to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

For a detailed step-by-step process in clearing your cache, check out this article: Clear cache and cookies to fix issues when using QuickBooks Online.

After that, continue the setup. It is essential to proceed with caution and attention to detail. I recommend double-checking the entered phone number and password to ensure accuracy and error-free. It is to verify that the setup process is successful and will access all the features and functionalities of the system without any issues.

Moreover, I recommend checking this article to guide you in tracking contractors' 1099 in QBO: Set up contractors and track them for 1099s.

You can reply to this post for further guidance on adding contractors in QBO. The Community is here 24/7. Take care!