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M
mkeynada-yahoo-c
March 23, 2024
Question

If I had the customer pay the invoice and they paid why don’t I see the funds in my account do it deposit right away

  • March 23, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

S
ShyMae
March 23, 2024

I'm here to share some helpful insights regarding deposit speed and explain why you did not see the funds in your account after your customer paid the invoice, mkey, 

 

For new users, we will process and deposit your initial set of payments within five business days. The time it takes for your deposit to be processed may vary depending on the service you are using and the payment method you choose. Standard deposits are processed daily except for Sundays, Thanksgiving Day, and Christmas Day, while instant deposits are processed every day of the year with no exceptions. 

 

Typically, credit card payments take within 5-7 banking days to transfer to your bank account, while ACH deposits can take up to 7-10 business days. 

 

If you'd like to know more about this, you can visit this article: Find out when QuickBooks Payments deposits customer payments.

 

Meanwhile, we can check your deposit speed to know if your funds exceed the expected deposit timeframe:

 

  1. Hover over the Gear icon and click Account and settings.
  2. Go to the Payments tab.
  3. Review the Deposit Speed section.

 

Once you've checked that you did not receive the funds within the expected timeframe, I recommend contacting our Payments Support team. Our experts can help you check the status and trace your payments, as they have specialized tools and resources to investigate thoroughly and provide you with the necessary assistance.

 

Moreover, I'll be adding some articles to assist you in managing your customer payments. In case your funds are on hold, you can refer to them to learn how to fix it: 

 

 

I'm still here whether you need assistance with your invoices and customer payment deposit. Comment down below to enter your queries.  

M
mkeynada-yahoo-cAuthor
March 23, 2024

Am I able to access this on the computer or my phone if phone which app do I download cause I have the quickbooks self employed and the regular quickbooks 

C
ChristieAnn 11
March 24, 2024

I appreciate you returning to the forum and asking for clarification on your customer's payment issue, mkeynada. Let me provide insight into deposit processing and ensure that this arrives in your account efficiently.

 

First off, I'd like to know what you mean by "regular QuickBooks." Do you mean QuickBooks Payment account or QuickBooks Online account? I appreciate any additional information so I can provide accurate details.

 

For now, please know that you may access your QuickBooks Merchant and QBO accounts from both a computer and your phone. However, this is done by logging into your accounts using a web browser, allowing you to check your deposit speed. Thus, downloading the QuickBooks app isn't needed because the steps provided above is currently unavailable from there. 

 

In addition, the steps outlined by my colleague are achievable using QBO. If you don't utilize this version, please check the deposit speed in the Merchant Service Center. You can refer to this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

 

In case you're unable to view the deposit speed on your end or haven't received the deposit within the time range specified above, I also recommend contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. This way, they can verify the status of the payment and investigate why it wasn't deposited to your account yet.

 

Lastly, you can read this article if you need steps on how to see which payments are included in a deposit: Common questions about payments deposits in QuickBooks Online.

 

Please let me know if you still have concerns related to managing customer's payments in QuickBooks. I'm always here to help you, mkeynada. Have a great day!

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