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G
guestservices-fu
October 30, 2023
Question

If I use Square for my invoices/transactions and QB online is showing extra (unpaid) invoices in my A/R what can I do to fix that?

  • October 30, 2023
  • 1 reply
  • 0 views
QB Online is displaying incorrect sales for September 2023 - it seems to be doubled. I use Square for my online payments but it looks like QBO is showing all of those sales as unpaid invoices for the month. I'm unsure of what to do and have never had this issue before. When I reconciled for the month everything was correct and now it is not.

1 reply

C
CamelleT
October 30, 2023

I recognize the importance of managing your sales transactions, @guestservices-fu.

 

After checking my resources, I found out that we have an ongoing investigation regarding duplicated Square transactions. Rest assured that our engineers are working hard to fix this issue and get you back to business as soon as possible. 

 

For now, I suggest that you contact our Customer Support Team to ensure that you are added to the list of affected users and provide you with updates once the issue is resolved. Here's how:

 

  1. Log in to your account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion of your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

Please refer to this article so that it can guide you in doing or fixing a reconciliation: Learn the reconcile workflow in QuickBooks (intuit.com).

 

We appreciate your patience while our engineers are resolving this matter. If you have further concerns in managing your sales transactions, we are more than happy to provide assistance. Take care!

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