Skip to main content
S
shannon-paul
February 13, 2024
Question

If QuickBooks showed my 1099s as "Mailed" on 1/22/24, but then was told after an hour on the support line on 2/7/24 that they had not been mailed, should I get a refund?

  • February 13, 2024
  • 1 reply
  • 0 views
This was extremely infuriating for me, as I had communicated to my 200 contractors that they were in the mail as stated on the website.  So I ended up receiving many panicked calls/emails thinking they were lost in the mail and people SSNs were floating around.  Support also told me they were working to get them mailed out by Friday, 2/9/24.  I asked if I could receive an email confirmation since the website was obviously not to be trusted.  I was told I would get an email confirmation by Friday.  It's currently Tuesday, 2/13/24 and, shocker, I have received no email confirmation.  This is unacceptable.

1 reply

K
KimberlyS
February 13, 2024

Hi there, shannon.

 

I can see that providing e-filed 1099s to contractors is not only crucial but also ensures that their tax filings are accurate. This is definitely not the experience we want you to have when working on your 1099s with QuickBooks. With this, I'll ensure you get the assistance you need from the appropriate support.

 

I understand that you've already contacted our Customer Support Team. However, since the 1099s aren't received by the contractors within the given timeframe, I recommend reaching them again during their support hours. They have all the necessary resources to help you track the forms and ensure they'll be mailed to your contractors.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Select Help (?), then Contact Us.
  3. Please enter your concern and pick Let's talk.
  4. Either choose Start a chat or Get a callback.

 

Moreover, you can check this material whenever you want to review your payroll tax payments and forms: View your previously filed tax forms and payments.

 

If you have further questions regarding your e-filed 1099s or other related concerns in QuickBooks Online, please do not hesitate to inform us in the community. We're here to help.

Terms & ConditionsAccessibility statement