I'm here to provide ways to help you access the customer info on the invoices in QuickBooks Online (QBO), Clean.
I've replicated the issue and was able to select the customer on the invoice. Refer to the sample screenshot below:
In this case, I recommend accessing your QuickBooks Online account in an incognito/private window to see if it's a browser issue. Your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files.
Please refer to the following keyboard shortcuts based on your browser type:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If the private browsing session resolves the issue, clear the browser's cache to refresh the system. You can also use other supported, up-to-date browsers. Clearing the cache will remove stored data, including cookies, which may be the cause of the problems.
@MichaelaS Just so you know, when you say that 'you have replicated the issue', it means that you have actually managed to trigger the problem, not that you were able to select a customer without issue.
So, unless you mean that you somehow managed to trigger a cache problem such that you couldn't select a customer, and clearing your cache resolved the problem, then no, you did not replicate the issue.