Skip to main content
M
MFC1
September 5, 2023
Question

In "App Transactions" when my receipts from Amazon contain more then 3 items, and it says, "Showing 3 of X items. See all", the "See All" link no longer works.

  • September 5, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
Maybelle_S
September 5, 2023

Let's ensure you're able to access the receipts from Amazon, MFC1.

 

For the time being, we have an ongoing investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-91481. Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

Let me know in the comments if you have other concerns or questions about managing the QBO account. I'll gladly help. Take care!

B
BELC
November 12, 2023

I am having this same problem when I select "see all" on my Amazon transactions having more than 3 items. It has added significantly more time to my bookkeeping to categorize these expenses. Has anyone come up with a solution/fix for this issue?

Thanks!

J
Jelayca V
November 12, 2023

Thank you for reaching out to us regarding the issue you're experiencing with Amazon transactions in QuickBooks Online (QBO), @BELC. 

 

Upon checking, the cases related to the "See all" link not working properly are linked to this investigation number (INV-91481). While we're still working on resolving it, here are some workarounds to help you manage your transactions: 

 

  1. Add the transaction: Instead of relying on the "See all" link, manually add the transaction to your QBO account.
  2. Edit the expense: After adding the transaction, go to the expense and edit it to categorize the transactions.

 

If the issue persists, I recommend that you reach out to QuickBooks Online Support, especially if you haven't been added to the list of affected users. This will ensure that you receive updates on the status via email. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern, and click Continue.
  5. You can either choose Chat with us or Have us call you.

 

In addition, you may check out this article as your future reference for more details and information about categorizing and matching transactions in QBO: 

 

 

If you need more help handling, please don't hesitate to reach out to us during this process. Our team is here to support you. Have a good one!

Terms & ConditionsAccessibility statement