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M
mocksvillesubway
April 6, 2024
Question

In chart of accounts, one account shows as not connected to a bank. But when I go to connect it, the account is unable to be clicked b/c it is connected? Help Please

  • April 6, 2024
  • 1 reply
  • 0 views
The account is not listed when I click on transactions and shows as not connected in chart of accounts, but when I go to connect to bank that account is unable to be clicked because it says it is connected already.  This is a merged account, but the other account is not connected.  

1 reply

K
KayePe
April 6, 2024

Hi there. Let me give you information about connecting accounts in QuickBooks Online (QBO).

 

Note that accounts connected to online banking can't be merged. Your accounts might not yet link to online banking. For you to be able to connect it, you can perform browser troubleshooting steps to fix this. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Check out this article for a step-by-step process on clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Moreover, you may also see these links as a guide when reconciling an account using QBO:

 

 

Reply below for any additional queries about connecting an account in QBO. I'm more than happy to assist. Keep safe! 

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