Skip to main content
M
mjlembo92
November 18, 2024
Question

In-House Accountant cannot access Fixed Assets module.

  • November 18, 2024
  • 1 reply
  • 0 views

We recently upgraded to QuickBooks Online Advanced, because we want to make use of the fixed asset module to automate depreciation. I have an employee who is assigned the "In-House Accountant" role, and she cannot access Fixed Assets. She can see the "Advanced Accounting" tab in the navigation pane, and she can see the Revenue Recognition sub-task, but Fixed Assets does not appear. 

 

When I make her a Company Admin, fixed assets appears, but she shouldn't need to be an Admin to access this module. The In-House Accountant role is supposed to have access to all accounting tools and reports. Is this a bug? Fixed Assets isn't even mentioned in the roles descriptions, so I'm not sure how to configure this. 

1 reply

S
ShangY
November 18, 2024

Thank you for bringing your concern to our attention about access limitations faced by your employee in the "In-House Accountant" role, @mjlembo92. I understand how important it is for them to have access to the Fixed Assets module from the Advanced Accounting tab without needing to be assigned the Company Admin role. In the meantime, I strongly recommend submitting a detailed request to our product engineers through your QBO account. This will ensure that your feedback is communicated directly to the team working on enhancements.

 

Here's how you can submit a feedback:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions.
  4. Then, select Next to submit feedback.
     

Thanks for your understanding and teamwork as we tackle this issue together. Your feedback really helps us improve our services and make sure everyone has the right access they need. We're dedicated to resolving this quickly and will keep you posted on how things are going. If you have any questions or concerns in the meantime, feel free to tag me in this thread.

Terms & ConditionsAccessibility statement