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decatur2
October 29, 2023
Question

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

  • October 29, 2023
  • 1 reply
  • 0 views
Every time I go to class a line item in a bill in my expenses section, the amount for the item resets to $0 as soon as I confirm the selection in the dropdown, no error message or anything like that. This is really hampering my workflow and making classing each bill take several minutes instead of 15 seconds. I'm having to go back and re-enter the associated cost for every single line item in every single invoice.

1 reply

Adrian_A
Adrian_A
October 29, 2023

Hello decatur2,

 

I want to ensure that the details I'll be providing resolve your concern. With that, I'd appreciate it if you could add a screenshot of the page you're in. In the last part of your statement, you mentioned an invoice. Were you referring to the vendor's invoice?

 

I'll keep an eye on your response.

D
decatur2Author
October 29, 2023

the invoice is a line item bill, found in the expenses section. for the way our company tracks expenses for our separate businesses, we have always classed each line item in these bills before matching them to the corresponding transaction in the baking section. this is a new issue, and it is occurring across multiple browsers, all on MacOS. 

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ArielI
October 29, 2023

Let me chime into this conversation and provide some context, @decatur2.

 

I understand the importance of organizing your bills according to class. I am here to give you some troubleshooting steps that can help with your concern. 

 

Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

 

 

If it doesn't work on your end, I recommend contacting our Customer Service Support. They have the resources to check your account, figure out what's going on, and perform further investigation.

 

I'll share some articles as references for managing your reports in QuickBooks Online:

 

If you have more questions with regard to any QuickBooks-related concerns. Feel free to comment down below. Take care!

 

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