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nabil1
January 7, 2019
Question

In QBO, my invoice is printing my line items in the wrong order. The lines items are correctly displayed in the invoice entry screen. How can I prevent/fix this?

  • January 7, 2019
  • 13 replies
  • 0 views
I have 6 line items on my invoice in QBO in order of service date, but for some strange reason line # 3 is being shown as the last line item on the printed/PDF invoice.

    13 replies

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    T
    Throwstone
    October 4, 2023

    This is discouraging. I'm in the process of switching my invoicing system to QBO and the first thing I noticed was that all our line items were being displayed chronologically in the PDF instead of using the order in which I created them.  Using subtotals provides a workaround in some situations, but seriously, how hard can it be to generate a PDF without resorting the line items?

     

    Then I found this thread only to discover this issue has been flagged with the QBO developers repeatedly for over 4 years and nothing has been done about it.  There goes my hopes for a quick fix.  Oh, and as a design studio, my other annoyance is that there are only 4 fonts to choose from. In the age of AI where Arnold Schwarzenegger now sings in the Sound Of Music, we're stuck with Helvetica. Really?  

    B
    Baldman
    May 21, 2024

    I believe I've found a work, atleast for sorting the lines with dates, how I need it. 

    I found that if you select 'Add subtotal' it will allow you to sort the each of the invoice lines without organising it by the date. Meaning you can still have the date while sorting the lines out however you need to. This also shows on the PDF version of the invoice.

    Hope this helps!

    G
    gmccwfh
    September 20, 2024

    We have same problems.  Did QbO provide any solutions? 

    M
    MelroseV
    September 20, 2024

    Hello there, @gmccwfh. I recognize the importance of printing your invoices with the right line items.

     

    Upon checking our records, we've received reports from other users who have experienced the same issue with the invoice printing you encounter. I recommend contacting our support team so that they can add you to the list of affected users. They'll also notify you via email updates about the issue.

     

    In the meantime, you can change your current invoice template to the new modernized template. 

     

    Here's how you can reach them:

     

    1. Select the Help icon and click the Search tab.
    2. Select Contact Us.
    3. Provide a brief description of the issue, then Continue.
    4. Choose between Chat with us and Have us call you.

     

    For future reference, you can utilize this resource to help you track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

    Should you have additional concerns besides your invoices in QuickBooks Online, please don't hesitate to post them here in the Community space. Stay safe!

    M
    Meesh
    September 21, 2024

    The list of affected users is everyone and is now 5 years old. 

    Intuit just keeps insulting our intelligence with repeated canned responses. Just stop sorting the lines on the invoice!! 

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