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boresmith
August 12, 2022
Solved

In regard to invoice at say, $5K or higher, does quickbooks offer any protection against a customer, who paid via credit card, from reneging on payment ?

  • August 12, 2022
  • 2 replies
  • 0 views
Or is there no extra protection, and it is best to have a customer wire the $ bank to bank ?
Best answer by katherinejoyceO

Hi there, @boresmith.

 

When you subscribe to QuickBooks Payments, there's a Merchant agreement terms that you'll need to sign up. That said, you acknowledge that in some circumstances an applicable third-party provider may impact the services. 

 

Part of it is that Intuit is not responsible for acts of any third party, including any delays, security breaches, or any failure to settle transactions with you due to reasons, not within our control, such as inaccurate information or fraud. 

 

You can read more about this topic in these articles: 

 

 

Additionally, I've got you some articles about chargeback in QuickBooks Payments:

 

 

Feel free to hit the reply button if you additional concerns with your merchants and payments concerns. I'm always happy to help. Take care.

2 replies

J
Just_me
August 12, 2022

There is no protection from QB...on anything.   It would be best to have the customer direct transfer or wire the money.  

katherinejoyceO
katherinejoyceOAnswer
August 12, 2022

Hi there, @boresmith.

 

When you subscribe to QuickBooks Payments, there's a Merchant agreement terms that you'll need to sign up. That said, you acknowledge that in some circumstances an applicable third-party provider may impact the services. 

 

Part of it is that Intuit is not responsible for acts of any third party, including any delays, security breaches, or any failure to settle transactions with you due to reasons, not within our control, such as inaccurate information or fraud. 

 

You can read more about this topic in these articles: 

 

 

Additionally, I've got you some articles about chargeback in QuickBooks Payments:

 

 

Feel free to hit the reply button if you additional concerns with your merchants and payments concerns. I'm always happy to help. Take care.

R
Registered Nurse
January 20, 2025

Hi, I need advice help. I paid a roofer three separate checks that they requested made out to a different company than the name of the roofing company. In fact it was something to do with sports so a year later I had no idea when I looked at my checking account online, what those checks were for and I mentioned to the bank that I thought it was fraud. My bank returned my money to me saying it was fraud. I later found out that the three checks were issued by me, but to a different company a roofing company now the roofing company is looking to charge me $800 in fees that they incurred from QuickBooks How could I be responsible? Am I responsible truthfully I didn’t understand why I just couldn’t make the checks out to the roofing company, but no they wanted. It made out to the sports company and I’m a 70-year-old woman when I saw a sports company. I thought it was Fraud. What can I do? I don’t wanna pay another $800 for my $25,000 roof and I just can’t afford it. Thank you for any advice. Education on this matter. 

R
roxburyjewelry
October 11, 2022

NO!

There is NO PROTECTION!

They take ZERO responsibility. 

They'll gladly charge you the 2.8% or more CC Fee and DO NOTHING for their own customer.

You should not use QB payment processing. 

There are much cheaper options out there. 

I will update this with exact names and rates. 

 

It sucks bc I love using the link to pay option when I invoice customers. 

But if you won't stand by your customer and won't follow any basic security checks like declining cards that do not have matching zip/exp/name/address then how can I process cards? 

 

You will go out of business paying for CC Fees and chargebacks. 

 

What a horrible experience. 

When you are 100% more competent and capable then the actual credit card company. 

I was able to detect and alert QB of the potential fraud but they said the charge was OK. 

Well it wasn't, I knew it and they should have as well.

 

They should have never let the charge go through!

Now they will not refund the CC Fee which is $378.25. However, they did refund the $25 chargeback fee. 

So I guess they admit fault but only for the $25. Not the larger amount :) 

haha

 

 

 

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