Skip to main content
A
ArtGraham
June 10, 2020
Question

Inaccurate Pending Build Shortage Report

  • June 10, 2020
  • 1 reply
  • 0 views

We enter the work orders after the items are assembled, so we should always have enough components.  However, there are times we need to make the builds pending.  When I click on the Shortage button, most of the time there are many items listed.  Some seem to be on sub-assemblies and not on the assembly being created, but I even have seen an item out of stock not listed.  I thought there was a thread in May 2020 that said there was indeed a bug, but does anyone know if this is fixed?  The shortage report generated while looking at the pending build is not able to be used as it is.  I am now listing the shortage manually on a spreadsheet.  Thanks for any insight.

1 reply

J
JamesDuanT
June 10, 2020

Thanks for getting this in to our attention, ArtGraham.

 

The Shortage report will also take account your pending or open purchase orders. Hence, there are still differences with the item quantities on your Quantity on Hand and on the other reports.

 

Make sure you receive the inventory items properly so it will also reflect on your Shortage report. You can see more details on this link: Receive inventory.

 

Please let us know how this goes so we can further review your scenario. Have a great day!

 

 

J
JacquelineSmith
June 24, 2020

I'm having the same issue.  I have an build that will not process, and when I click on items that are short, it says one item in another sub-build.  But this build is complete, and I am not short the inventory item.  I cannot seem to fix it no matter where I look or how I change the inventory.  I did add more of the one item, so it no longer shows up in the shortage report.  But the build will not take the pending status off.

This is very strange.  I am fairly expert at Quickbooks, and I've found ways to work around most things, so this a bug, or a problem.  I need to get this fixed right away, as we make protein bars, and everything in the food industry is tightly regulated.  HELP!


    Angelyn_T
    Angelyn_T
    June 24, 2020

    Hello, @JacquelineSmith.

     

    I've checked from our records and found an ongoing investigation about this issue. Our engineers are now working to correct and fix the error as quickly as possible. Temporarily, if you have pending builds the amounts on the report will need to be manually calculated. While they're finding a fix, I encourage reaching out to our Support Team and have them attach your case to INV-19434 so they can add your account information to the notification list. 

     

    For the support's contact information, check out this link: Contact the QuickBooks Desktop Customer Support Team.

     

    Also, you can open our QuickBooks Desktop help articles and scroll down to the Inventory and projects section in case you need additional reference while working with your inventory in the future.

     

    Let me know if there's anything you need assistance with by adding a comment below. I'll get back to you as quickly as I can. Have a good day!

    Terms & ConditionsAccessibility statement