Question

INCORRECT Calculation on Standard Report = Why Won't QB fix it??

Forum|Forum|4 years ago
November 4, 2021
2 replies
0 views

Have placed two support calls now regarding the standard report "Estimates and Progress invoicing Summary by Customer". The "invoiced amount" column on this report is incorrectly calculating and does not tie to the actual invoiced amount.

I have provided in-depth walk-through's and print screens to show this issue and show that it occurs no matter what way you run the report. I've shown the accounting behind that supports the correct numbers, and how that does not tie to this particular report. I have received zero follow up or traction and support doesn't even seem to know how to escalate this within their own team.

This is one of the top 5 reports we use in our business and I am really frustrated the Intuit wouldn't take more seriously an error on a standard report that is part of my monthly subscription.

Any help is greatly appreciated

QuickBooks Online

MJoy_D

I can share some information on how to check the status of your case, @ktraina.

To check the current status of your case, I suggest reaching out to our Customer Support team. They have the tools to verify the status of the case in a safe and secure environment.

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:

Go to the Help icon to connect to a live support agent.
Click on the Contact Us button and provide some details about this concern.
Provide us with some information about your concern in the What can we help you with? box and click on Continue.
You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, refer to the following article to help you run other reports in QuickBooks Online: Create and manage reports.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

K

ktrainaAuthor

I appreciate your responding but I have gone through those options numerous times and spoken with customer support twice at length to zero affect - There is no means of submitting a ticket or getting a reference number and if there is then please share the screen to get to for that because I have tried. Customer support didn’t even know how to escalate the issue and could not provide a ticket #.

QB- just fix the report !

M

methdwman3

Did you ever get help on this? I am having the same issue and called QB with no help.

M

Mark_R

Hi there, @methdwman3.

We currently have an ongoing investigation about the incorrect calculation of an invoiced amount in the Estimates & Progress Invoicing Report by Customer report. Rest assured, our product engineers are diligently working on a fix to this issue.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-71674. To reach them, you can follow the steps below:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
Select Contact Us.

You may also want to run and customize other reports in QuickBooks Online. This will help you view useful information about your business and transactions.

Thank you for your patience while we're working on this, @methdwman3. If you have any other questions about QuickBooks, feel free to them comment below.

A

AlainCap

I am also having the same issue and have tried repeatedly to get this fixed. Please add me to the list of un happy QB users. this is a very important report for my business.

Sign up

Login with SSO

Login to the community

Login with SSO