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T
toledoartistclub
November 3, 2020
Question

Incorrect credentials or Gmail settings

  • November 3, 2020
  • 3 replies
  • 0 views

I am trying to email a report from QB’s and after inputting the email password, I am getting the following: Incorrect credentials or Gmail settings. I have done all of the verifications but I continue to get this message. Our email is through AT&T Yahoo, so I am not sure why the error is mentioning gmail. Also, I am using QuickBooks Desktop Pro 2019 on a desktop with a computer tower, running Windows 10, not on a cell phone or a tablet. When I was last here, this was not happening, so it is something that had to take place during the last month.

3 replies

KlentB
KlentB
November 3, 2020

 

I appreciate all the efforts that you've exhausted just to get this working, toledoartistclub.

 

I'll make sure that you can email your reports this time.

 

Usually, this error occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either the Internet Service Provider (ISP) was changed or something wasn't entered correctly during the setup. You can follow the steps that I've listed below to resolve this issue:

 

  1. Select Edit from the top menu bar.
  2. Go to Preferences, then choose Send Forms.
  3. Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
  4. From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
  5. In the Server Name field, enter "smtp.att.yahoo.com" instead of "smtp.mail.yahoo.com".
  6. In the Port field, please use 465 or 587.
  7. Check the SSL/TLS tick box, then click OK or Done to save the changes.

I've also included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

 

You can always find me here if you need more help in completing your other QuickBooks-related tasks. Have a pleasant day ahead.

L
Ldressler
November 5, 2020

I too am having the same problem.  I have taken all the steps you have outlined and still not resolved.

 

Please help!!

 

LDressler

    J
    JamesDuanT
    November 5, 2020

    Hello there, Ldressler.

     

    The troubleshooting steps shared by KlentB only works for supported QuickBooks Desktop versions (2019,2020, and 2021). Before doing the troubleshooting steps above, I'd recommend ensuring the program and your company file are in good condition. Here's how to do it:

    1. Updated the release version of your QuickBooks Desktop.
    2. Do the Verify and Rebuild process.
    3. Close and reopen QuickBooks.

    Then, you can follow the troubleshooting steps shared by KlentB again.

     

    If the same thing happens, I'd recommend contacting our Technical Support Team. They can review the details and provide you further troubleshooting steps. You can reach them through this link: Contact QuickBooks Desktop support.

     

    Let us know how this goes so we can also check what else we can do on our end. Have a great day!

    S
    Sjayala
    February 5, 2021

    I am having the exact same problem. Do you get it to work?

      Kristine Mae
      Kristine Mae
      February 6, 2021

      Some users can get it to work after trying the steps provided above, Sjayala.
       

      If it didn't make any difference, though. I suggest reaching out to our customer care support. This way, an agent can take a better look at your issue. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:

      1. Click Help.
      2. Go to QuickBooks Desktop Help.
      3. Click Contact Us.
      4. Enter "Error when emailing reports" in the description field, then click Continue.
      5. Select either Start messaging or Get a callback.

      In the meantime, I'll share an article regarding reports. It'll help you set up reports to send on a regular scheduled time: Set up and modify Scheduled Reports.

       

      Feel free to visit the Community if you have other concerns. We're just one post away. Take care!

      A
      aquaflow
      March 11, 2021

      Same problem but we have aol

       Please help

      AlexV
      AlexV
      March 11, 2021

      Thanks for posting and joining this thread, aquaflow.

       

      I understand that you need to link your AOL Mail account to QuickBooks Desktop. I'd like to reiterate the steps shared by my colleagues. We need to make sure that we configured the correctly. Before that, let's updated your QuickBooks Desktop first.

       

      Then, follow these steps:

      1. From the Edit menu, go to Preferences, then choose Send Forms.
      2. Under the My Preferences tab, select the email you added and click Edit.
      3. From the Email Provider drop-down menu, select Others.
      4. In the Server Name field, enter "smtp.aol.com".
      5. In the Port field, use 465 or 587 and make sure to check the SSL/TLS tick box. Then, click OK or Done to save it.

      You also want to run the Verify and Rebuild tool to fix issues caused by a damaged data. For your reference in setting up email, you may check these links:

      If none of these helps, our Support Team can perform an investigation to see why you're unable to successfully link your AOL account. Please reach out to them:

      1. Click Help and go to QuickBooks Desktop Help.
      2. Click Contact Us and enter "Connect Email" in the description field, then click Continue.
      3. Select either Start messaging or Get a callback.

      Need more help? Just leave a reply below and we'll respond as soon as we can.

      M
      mgledhill5
      March 22, 2021

      I actually got an answer that worked today.  I've been using QBooks for 15+ years myself and I do refuse to convert my company to the Online version as the desktop is infinitely better in my opinion (I am a CPA and ProAdvisor).  After dealing with poor customer support in the past, today I upgraded from 2018, which was expiring soon anyways, to using 2021 for my company.  I keep my company on a different year than my clients' companies that we do payroll for because I can't use the time tracking system if I have the same version open for payroll services (ie. can't have a second company opening both using the payroll feature).  Upgrading to 2021 didn't fix the issue.  Previous tech support ended up telling me "Contact your internet provider" as if it is their issue.  Intuit tech support really is hit and miss unfortunately.  Some of their support personnel are great and knowledgeable, others have less knowledge than I do when it comes to troubleshooting problems.  I try to initiate each call with my experience and what I have already tried which, now and then, helps.  But most times they waste 30-40 minutes re-doing all the stuff I've already tried.

       

      However, under preferences, Send Form, we clicked on "QuickBooks E-mail", it seems to be working.  It will use whatever e-mail you have setup under "Company", "My Company".  Previously, I tried Yahoo Mail (with the "one time password" you get from Yahoo mail security, which only worked that time.  After exiting QBooks and opening it back up, it didn't work again.  Same with Gmail.  QuickBooks e-mail has worked after closing out and re-opening the software twice, so it may be a solution.

       

      Hope this helps someone out there. 

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