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dadshandymancos-
January 12, 2024
Question

Info box: "Add your QuickBooks Checking account" when it's already added.

  • January 12, 2024
  • 1 reply
  • 0 views
In my Bank transactions window, there is an info box that says: "Add your QuickBooks Checking account". My account is already added and working correctly, so what's the deal?

1 reply

L
LeizylM
January 12, 2024

I understand how challenging it can be to encounter a message prompting you to add your QuickBooks Checking account when it's already added. Let's work together to resolve this and get rid of this message, dads.

 

Before proceeding, can I ask for a screenshot of where the prompt exactly appears? Adding additional details will help us provide accurate steps to fix this.

 

In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to run payroll again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. 

 

I've added this article for more details and frequently asked questions about QuickBooks Checking. Go over each question for more details: Learn more about QuickBooks Checking.

 

If you have further QuickBooks Checking concerns, just post them in the comment section. I'll be here to answer them and assist you. Have a good one.

D
dadshandymancos-Author
January 12, 2024

The issue still happens in a Safari private window and a new Firefox window. Attached is a screenshot. I purged my company data (account is 20 days old) and redid the setup several days ago. I did not notice this until today.

M
MelroseV
January 12, 2024

Thank you for getting back to us, dads. Let me point you in the right direction to ensure the message "Add your QuickBooks Checking account" will get rid of.

 

First off, some customers reported this kind of issue but right now, it's already fixed. Since you still experience the same issue, I recommend contacting our customer support team so they can reopen the investigation if necessary.

 

Here's how you can get in touch with them:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

For future use, here's a guide on reconciling your accounts to ensure your accounts in QuickBooks match your real-life ones: Reconcile an account.

 

Leave us a message if you need further assistance with your bank. I’m always here to help. Stay safe!

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