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bluesky99
March 25, 2024
Question

Integration with third party software

  • March 25, 2024
  • 1 reply
  • 0 views

Hi, we use a third party software for our business which integrates with QB Online.  We have successfully imported invoices from that software into QBO in the past with no problem.  However, on this most recent invoice run, we received this error on every invoice:

Invalid Reference Id : Line. SalesItemLineDetail. ItemRef

 

I am trying to figure out if this is a QBO issue or an issue with the third party software, and the third party software said it's a QBO issue hence posting the question here.

 

Please note, we had previously used QB Desktop but switched to QBO a few months ago, reset the integration with the third party software, and it worked with QBO a few times as noted.  So not sure if that has anything to do with this issue, but wanted to mention it for context. 

Thanks for any suggestions  

1 reply

S
Sherrie_F
March 25, 2024

I can only imagine how challenging that situation must have been while managing your invoices, @bluesky99.

 

Let me make it up by ensuring you get a detailed explanation of why this error occurs.

 

QuickBooks Online (QBO) doesn't support all kind of third-party application. However, you can connect a third-party application to know if it's a supported app from the apps.intuit.com.

 

With this, I suggest contacting your third-party application developer since you're experiencing some issues. It is a platform where you can freely engage with others to discuss programming concerns. You can post your questions there and they will provide you with some ways and tips to address your concern.

 

Furthermore, I've also added an article where you can find helpful articles, video tutorials, and more in QuickBooks Online: Learn QuickBooks.

 

If you have any other queries integrating and managing your invoices, feel free to let me know. I'd be glad to assist you at any time. Stay safe.

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