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ScorpionsDL
April 26, 2025
Question

Invoice Customization and Formatting

  • April 26, 2025
  • 1 reply
  • 0 views

I would like to be able to add a text box under my address on my invoice, but there is not option. I only need to add one line and it won't allow me to add it to the company address either. On top of that, when I go to print my invoice, QBO jumbles the information I need formatted in a specific way. I see people from 2024 have had this issue and no update has been made. Any help is appreciated.

1 reply

C
CharmieH
April 26, 2025

I value your efforts and insights on customizing the Invoice by adding a textbox under your address, Scorpions. While this option is unavailable, I recommend sending feedback to our Product Engineers. I assure you that your suggestions will be carefully reviewed by the appropriate team.

 

Here's how:

 

  1. Navigate to the Gear icon.
  2. Select Feedback.
  3. Enter your product suggestion.
  4. Click Next to submit.

 

Then, about the jumbled information, could you please share what gets jumbled when you try to print the invoice? Are specific fields misplaced, merged, or incorrectly displayed? Understanding more about the situation will allow us to provide you with helpful steps to resolve your concern.

 

In the meantime, we can perform a few browser troubleshooting steps to see if the issue is browser-related. You can sign in to your QuickBooks Online (QBO) account in an incognito or private browser to see if you can add your employees to submit expenses. You can use these shortcut keys to access a private window:

 

  • Safari 11 or newer: ⌘+Shift+N
  • Chrome: Ctrl+Shift+N
  • Safari: Command+Shift+N

 

If there's no jumbled information when you try to print your invoice using the private window, please clear your browser's cache to restore the program to its default settings. However, if you get the same result, let's use other supported web browsers.

 

I'll share this article to assist you in maintaining accurate financial records, ensuring that payments are processed smoothly: Record invoice payments.

 

Do you need more help customizing or managing your invoices, Scorpions? If so, please use the Reply button to leave your questions. Have a great day!

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