Skip to main content
December 17, 2023
Question

Invoice layout changed, which is not showing quantity and rate even total is not correct, can anyone help me

  • December 17, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

December 17, 2023

Thank you for letting us know about the problem you've been having with the new invoice layout, @dishantbali. 

 

Upon conducting a thorough investigation, we have identified that the issue is linked to ongoing investigation number INV-95336. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update in the near future.

  

If the issue persists, I recommend reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can choose either chat with us or have us call you.

 

Additionally, you can visit this article guide to learn more about the new layout, and the benefits of the new estimates and invoices. QuickBooks Online (QBO): See what’s new with estimates and invoices in QuickBooks Online

 

Feel free to contact us if you have any further inquiries about the new invoice layout in QBO. I'll be happy to help. Have a good one.

December 17, 2023

I appreciate it , your prompt response, I called them 6-7 times but unfortunately no one resolved my issue , my case no [no. removed].