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arkvalleyinfo
December 11, 2018
Solved

Invoice paid & deposited but is not showing up on the bank register. Create invoice > Receive payment to the invoice> make deposit. Not showing up on the bank register

  • December 11, 2018
  • 3 replies
  • 0 views
Invoice has a green check mark that it's been paid, and I thought I correctly deposited it.

I do use undeposited funds account as holding ground until I make deposit because we deposit multiple invoice payments on one bank deposit. In the u/f account it lists increase to accounts receivable from customer and decrease for bank deposit which I assume means that both steps are accounted for. So why is it not on my bank register then when I go to reconcile?
Best answer by
Open the deposit and check to make sure it was deposited to the proper bank account.  Also check the date in the Make Deposit window to make sure you used the correct date and not some date later than the end date of your bank statement.

Andrea

3 replies

A
Anonymous
Answer
December 11, 2018
Open the deposit and check to make sure it was deposited to the proper bank account.  Also check the date in the Make Deposit window to make sure you used the correct date and not some date later than the end date of your bank statement.

Andrea
    A
    arkvalleyinfoAuthor
    December 11, 2018
    I am having the same problem. I checked the Make Deposit window and the date and account are correct. But the deposit does not show up in the check register or, of course, the reconcile screen.  I recently reinstalled QB because I have a new computer. Do you think there could have been some glitch in the install?  This is the only problem I have had and I am baffled because this is the same procedure I have used for many years with no such issue.   Thank you for any advice.
      H
      hcpcourt
      March 21, 2023

      I have the same problem, have tried getting help from QB chat and phone calls, and they don't even seem to understand the problem I'm trying to explain to them. I had to get to the point where I had to delete my entire account and create a new one, and it still is not showing in the register making reconciling off. I still can't seem to get help from QB support because no matter who I talk to (about 5-7 people at this point) they don't even understand the problem and just tell me I'm not following their instructions. I'm at a loss right now trying to figure this out. the point of QB is to be able to easily see your transactions and payment deposits and this is a major issue in my eyes to have a flaw in this area. 

      R
      Rea_M
      August 29, 2020

      Hello there, @elfieventer.

       

      We're always ready to provide a resolution to your QuickBooks concerns here in the Community. With this, you can share with me here its details, and let's work out for its fix.

       

      In the meantime, I'm adding this article to guide you in effectively managing your business using QuickBooks Desktop (QBDT): Help Articles for QBDT. It contains topics about banking, account management, reports and accounting, and income and expenses to name a few.

       

      Please let me know if you have other concerns. I'm just around to help. Take care always.

      TSConcrete
      TSConcrete
      February 12, 2021

      I had this problem, all of a sudden my deposits were not showing up on the register.  Hadn't changed anything I was doing - still posting payment to Undeposited Funds, then making the Deposit... read all of these, did a Rebuild with zero errors, verified that the deposits were in the Deposit window, verified they showed up on the Reconcile, but they just did not show in the check register.  

       

      Did a 'Find' on the amount in the register to see if just maybe it was on a wrong date for some reason - and discovered that somehow the register sort at the bottom of the page had gotten clicked over to Number/Ref instead of Date/Type/Number Ref.   All the Deposits were lumped together at the very top of the page.  Fixed the Sort By and everything is magically back!  

       

      Sometimes it's the easiest things that you don't notice.  Or I didn't anyway.  But that was my fix!!

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