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arkvalleyinfo
December 11, 2018
Solved

Invoice shows a negative amount for payments applied

  • December 11, 2018
  • 1 reply
  • 0 views

An invoice shows a negative amount for payments applied and therefore the balance due is larger than the original sum.  However I have un-checked/applied any payments to the invoice.  I discovered this becasue the customer has paid the correct amount for all invoices but continues to show a due balance on their account.

Best answer by qbteachmt
You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.

1 reply

qbteachmt
qbteachmtAnswer
December 11, 2018
You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.
A
arkvalleyinfoAuthor
December 11, 2018
I think the invoice was corrupted.  Deleted the invoice and then re-created it to fix the problem.  Thank you.
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