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arkvalleyinfo
Dec 11, 2018 2:02 AM UTC
Solved

Invoice shows a negative amount for payments applied

An invoice shows a negative amount for payments applied and therefore the balance due is larger than the original sum.  However I have un-checked/applied any payments to the invoice.  I discovered this becasue the customer has paid the correct amount for all invoices but continues to show a due balance on their account.

qbteachmt
qbteachmtAnswer
Dec 11, 2018 2:02 AM UTC
You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.
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2 replies

qbteachmt
qbteachmtAnswer
Dec 11, 2018 2:02 AM UTC
You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.
arkvalleyinfoAuthor
Dec 11, 2018 2:02 AM UTC
I think the invoice was corrupted.  Deleted the invoice and then re-created it to fix the problem.  Thank you.
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