Question

Invoice status paid in review

Forum|Forum|5 years ago
January 20, 2021
4 replies
0 views

I have a couple of invoices that got paid but they have a status that says "Paid (In review)" Why am I getting this status and how do I fix it?

QuickBooks Online

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Nick_M

Good morning, jorge25.

Thanks for dropping by the Community today, I'm happy to clear some things up for you about your invoice payments. The payments in review will clear on its own after it gets deposited to your bank. When your QuickBooks Payments account is new when your recipient made a payment via credit card/apple pay, sometimes this can occur. We usually deposit your funds within 5 business days while we set up your merchant account. To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money. However, if your QuickBooks Payments account isn't new but the payment is still missing, I'd suggest contacting our Merchant Services Team. They can tell its status and when it will be deposited to your bank. Here's how:

Go to this website: Contact Payments Support.
Find the QuickBooks Online Payments & Merchant Service Center section.
Get their up-to-date contact information to call them.

Once done, you can get paid faster using our smarter invoicing features. It lets you easily track your invoices and auto matches your bank transactions which helps you save time. For more details, check out this website: Get Paid Faster.

If there's anything else that we can help you with, feel free to post here in the Community any time. Thanks and I hope you have a wonderful day.

J

jorge25Author

It did get deposited the next day, but I think that since my client paid both the same time (I don't know if he paid them both with one transaction) the bank deposited only one deposit for both transactions and I don't think Quickbooks picked that up.

R

rvrfrf

Hi there, jorge25. Thanks for following up with the Community about this. I'd be more than happy to share some clarification about how deposits work.

With QuickBooks Payments, your successful transactions are placed together in a batch that closes at 3 PM PT. Its total will be sent to your bank as a deposit, so you won't see the individual payments being funded separately.

If you're using our Online Banking feature, your deposits will be imported automatically. To check if the one you're referring to is available for download, you can access your Banking screen and use the Update button. In the event you've chosen not to use your bank feed option, you'll have to record them manually.

Here's how:

Use the Plus (+) icon, then choose Bank deposit.
Pick an account and date.
In the Select the payments included in this deposit section, tick each appropriate checkbox and enter all necessary information.
Input any other relevant details in your available fields.
Select Save and close.

I've additionally included a few resources about working with deposits and merchant accounts that may come in handy moving forward:

I'll be here to help if there's any other questions. Have a lovely day!

D

dmiller264

Ok, since the engineers are busy, there is another to fix it. At least it worked for me. In this case I had the invoice, payment, and deposit as separate transactions.

I put a line item in the deposit to match the amount of the payment. Deleted the payment from the deposit.

Then deleted the payment. Then enter the payment again and have it go to undeposited funds, Then go to the deposit you previously altered, add the payment and delete your placeholder line item. This will save the matching and reconciling you have previously done.

I only had one invoice to do. It took a couple minutes and it is a bigger pain than having it be right in the first place. However, if you need it fixed now, this could work for you too.

D

Digboston

So, looks like this still is unresolved because I still have a "Paid(in review)" that is from Dec 2020. It's 9 months since the investigation started. What is going on? Is there a fix yet?

R

ReymondO

Thanks for checking up on us, @Digboston.

I'd like to inform you that the investigation (INV-56304) associated with this thread is already resolved.

If you're still getting an invoice status "Paid (In review)" even though it's already paid, I'd recommend running some basic troubleshooting steps. This way, we can refresh your browser and fix the issue.

To start, access your account in a private window. This will help us identify if the concern is cache-related. Simply press the following shortcut keys:

Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

Once done, check the invoice status again.

If the invoice is already showing the correct status, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative. The issue might steam from the browser itself.

Additionally, you can run several financial reports to track your sales income in QuickBooks. They will show you helpful insights on the things you buy and sell, and the status of your inventory.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

D

Digboston

Unfortunately it is not a cache based problem. I have tried several computers and browsers. It shows on all of them even after clearing cache.

What are other options? It was definitely paid and the money deposited. How else can I get it to be correct other than deleting it for whatever reason. It's from last year and will mess things up if I have to delete it.

S

SarahannC

Hello there, @Digboston.

I can see the importance of getting the resolution on this. Also, I appreciate you for getting back to us and trying the recommendation shared above.

The investigation has been resolved already. With that, you should have the fix of the invoice status. Since you're still experiencing the issue, please give us a short call. We'll have to check your account in detail. This way, we can figure out why you're still having this problem.

Let's follow the steps below to contact them:

Go to Help at the upper-right corner.
Click Contact us.
Enter a short description of your concern.
You can then choose how you want to start a conversation by choosing Chat, Callback, Call us.

You might want to review these resources for additional information about invoices in QuickBooks Online:

Please let us know how the call goes. Also, you can comment below if you have other concerns related to QuickBooks. Take care and stay safe.

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