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Boycegt2
June 22, 2024
Question

invoices

  • June 22, 2024
  • 1 reply
  • 0 views

I recently billed an invoice for $686. The customer wrote the check for $678 and I don't catch it until I deposited the check which was 4 days overdue from the invoice due date. I don't care about the $8 difference. I changed the original invoice to $678 and manually linked the transaction. The invoice is showing paid in full. No matter what I do my tasks still say I have an overdue invoice and my invoice page still says I have $686 unpaid. When I specifically search for overdue invoices it say no matching invoices found. I just want the alert of there being and unpaid overdue invoice to go away since it is false. its like a glitch in the system.

1 reply

S
SirielJeaB
June 22, 2024

Let's go through some troubleshooting steps to fix the issue concerning your overdue invoices, Boycegt2.

 

The overdue invoices will be removed from the My Tasks page once you mark them as paid in QuickBooks Online (QBO).

 

Websites like QBO can experience browser problems due to cached internet files. To improve your browsing experience, I recommend logging into your account and completing the task using an incognito window or private browser. Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

 

If it's successful, switch to your regular browser and delete its history to start anew. If not, you can utilize another supported browser because the one you're using now may have a temporary malfunction.

 

For monitoring your sales transactions in the future, you can refer to these resources:

 

 

Keep me updated if you have further concerns with handling other sales-related activities. I'm always ready to give necessary assistance and resources. Fill me in by leaving a comment below.  

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